GWMMSALE · Customer policy information
When a refund may apply
A refund may be considered when an order cannot be delivered, the delivered items do not match the confirmed order, or GWMMSALE confirms that an item is unavailable. We will first try to correct a delivery issue where possible.
Before requesting a refund
Please contact support as soon as an issue occurs and include your order details, character name and a short description of the problem. Do not share your game or email password. Refund eligibility depends on the order status and whether the items have already been delivered or used.
Processing and timing
After reviewing the order, support will confirm the available resolution. Approved refunds are returned through the original payment method when practical. Processing time can vary by payment provider; GWMMSALE does not control a provider's posting time.
Contact
For help with a delivery or refund request, email support@gwmmsale.com or use the Contact Us page. Keep your order information available so the team can review it efficiently.